Legal
We are committed to protecting your personal information and being transparent about how we use it.
Last updated: January 2026
Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how you can control it. For any privacy-related requests, contact us at info@discoversimientours.com
Discover Simien Tours ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (discoversimientours.com) or book our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
We collect information you provide directly to us: • Personal identification: full name, nationality, passport details • Contact information: email address, phone number, postal address • Booking information: tour preferences, travel dates, group size, dietary requirements, medical conditions relevant to travel safety • Payment information: billing address (payment cards are processed securely via our payment providers — we do not store full card numbers) • Communications: messages, enquiries, and feedback We also collect certain information automatically: • Device and browser information • IP address and approximate location • Pages visited and referring URLs • Cookie data (see our Cookie Policy for details)
We use the information we collect to: • Process and manage your tour bookings and payments • Communicate about your booking, itinerary, and travel requirements • Send pre-departure information and post-tour follow-ups • Respond to enquiries and provide customer support • Send marketing communications where you have given consent (you may opt out at any time) • Improve our website and services • Comply with legal obligations
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Booking records are typically retained for 7 years for legal compliance. You may request deletion of your personal data at any time, subject to our legal obligations.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, or disclosure. These measures include SSL encryption, secure servers, and restricted access controls. No method of internet transmission is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
You may have the following rights regarding your personal data: • Right of access: request a copy of the data we hold about you • Right to rectification: request correction of inaccurate data • Right to erasure: request deletion of your personal data • Right to restrict processing: request we limit how we use your data • Right to object: object to processing for direct marketing • Right to withdraw consent: withdraw consent at any time To exercise any of these rights, contact us at info@discoversimientours.com. We will respond within 30 days.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. For family bookings, the lead traveller (who must be 18 or older) is responsible for providing information on behalf of minors.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services constitutes acceptance of the updated policy.
Discover Simien Tours — Data Privacy Bole, Addis Ababa, Ethiopia Email: info@discoversimientours.com Phone: +251-93-659-8727